Revision date: 22 October 2026.
1. Who processes your personal data
PAPATYA TRAVEL LLC, Tax Identification Number 313382523, processes enquiries submitted through https://papatyatravel.uz.
For questions about the processing of personal data, please contact:
Email: info@papatyatravel.uz
Phone: +998 90 374 54 00.
2. What information we collect
When completing the tour enquiry form, visitors provide their name, phone number and travel preferences.
Please do not include passport details, bank card details, health information or any other information that is unnecessary for the initial selection of a tour.
When you visit the website, the server and technical services may receive your IP address, browser and device information, the time of your visit and the addresses of requested pages.
3. How we use your information
We use information submitted in an enquiry to contact you, clarify your preferences, select ready-made tours offered by tour operators and respond to your enquiry.
Information may also be used to maintain internal enquiry records in Excel. Anonymised information is used to analyse demand and popular destinations whenever identifying individual customers is unnecessary.
Technical information is used to operate the website, resolve errors and protect against misuse.
4. How enquiries are handled
Enquiries are delivered to our corporate email address and may be forwarded to email accounts used by authorised staff for handling enquiries.
The director and authorised agency staff have access to enquiries within the scope of their duties. Information may be entered into internal record-keeping spreadsheets.
Hosting and email service providers help operate the website and deliver and store messages. The use of external services may involve processing information outside the Republic of Uzbekistan. Such processing must comply with applicable legal requirements.
Information submitted in enquiries is not intended for public disclosure. Any need to share information with a tour operator or other parties involved in arranging a selected trip is considered separately when agreeing on a booking.
5. Grounds for processing
Information submitted in an enquiry is processed on the basis of the visitor’s consent, expressed through a separate checkbox in the form. Other grounds may apply where provided for by law.
Consent to process an enquiry does not constitute consent to receive marketing messages.
6. How long information is retained
Information is retained for the time necessary to handle the enquiry and fulfil the purposes described in this policy.
Once these purposes have been fulfilled or processing is no longer necessary, information must be deleted or anonymised, unless further retention is required by law or to perform a contract.
This rule also applies to information stored in email accounts and internal record-keeping spreadsheets.
7. Cookies and external services
The website may use technical cookies to support certain functions and save visitor preferences. You can manage cookies through your browser settings. Disabling them may affect some website functions.
Website pages may include embedded content from third-party services, including Google Maps. When this content loads, your browser connects to the relevant service, which may receive technical information and use cookies in accordance with its own policy.
Google’s Privacy Policy: https://policies.google.com/privacy.
8. Protecting your information
The agency restricts access to personal data to people who need it to perform their duties and takes organisational and technical measures to prevent unauthorised access, alteration, disclosure or loss.
9. Your rights
You may request information about the processing of your personal data, ask for inaccurate information to be corrected, withdraw your consent and request that processing stop or that information be deleted in the circumstances provided for by law.
Please send requests to info@papatyatravel.uz. Include information that allows us to locate your enquiry and explain your request. Do not send copies of identity documents without prior agreement.
To prevent information from being disclosed to unauthorised people, the agency may request confirmation that a request comes from the person concerned or their authorised representative.
Withdrawing consent may prevent us from continuing to handle your enquiry. Certain information may be retained in accordance with applicable requirements where another lawful basis exists.
10. Changes to this policy
This policy is updated when our methods of processing personal data change. The current version is published on this page together with its revision date.